Terms Conditions & Policies

Definitions and Acceptance

1. Definitions
  1. The Company’ refers to By The Way Languages.
  2. ‘The Client’ refers to the person in whose name the booking is made and will include the person or persons on whose behalf the same is made.
  3. ‘The Tutor’ is the person supplied by the Company to the Client for the purpose of tutoring the Client.
  4. A ‘Lesson’ is one online session of tutoring. It may last for varying lengths of time depending on the specific agreement between the Company and the Client.
  5. A ‘Course’ is comprised of one or more Lessons.
2. Acceptance and acknowledgement
  1. These terms and conditions are between the Company and the Client(s).
  2. The knowledge of the existence of these terms and conditions is exclusively the responsibility of the Client and they are considered as understood and accepted by the Client upon submission of any form on the Company’s website. The same is also implied by the Client requesting services by email or telephone.
  3. If the Client decides not to continue receiving services from By The Way Languages, the Client would be liberated entirely from the totality of the clauses of this contract apart from that of number 6.1, 6.2.
    These clauses remain in effect for a 2 year period which begins in the instant that the Client makes their first contact with By The Way Languages, and/or from the last lesson to have been taken by the Client.
  4. The breaking of any other clause of this contract, or any action which goes against the cordial nature of this contract could result in the cancellation of the service without refund.
3. Our services
  1. The Company offers online language teaching services either individually or in group.
4. Company obligations
  1. Once the Client has pre-paid for any lessons, By The Way Languages is committed to providing the service that the Client has contracted, following the steps described in these terms, and published on our website.
5. Rights of the Company
  1. The Company reserves the right to accept, limit or decline requests for the services offered.
  2. The Company has the right to decline a change to a Tutor if no other Tutors are available.
  3. Although this is not usual, and we do not advise so, the Company reserves the right to change the Client’s Tutor if necessary. The Client understands that the purchase of lessons is not linked with a specific Tutor.
6. Client obligations
  1. The Client agrees to be bound by the terms and conditions attached with the Tutor for the provision of tutoring services. Tutors are not free to Tutor for the Client except through the Company, even after they, and/or the Client have left the Company.
  2. A Client must not publish any abusive comments about a Tutor. This include defamatory or derogatory comments.

Online Private lessons

7. Private and Online lessons explained
  1. The time and date of the lessons should be schedule through the website’s booking system. However, the client might agree with the tutor a different date and time for specific purposes.
8. Rights of the Client
  1. The Client has the right to cancel or reschedule any private or online lesson, within the guidance of clause 10.
  2. The Client has the right to stop their tuition for a 6 month period if they have cause to. After this period, any prepaid pending lessons will be automatically considered as complete and non-refundable.
9. Prices and payments
  1. For current prices please refer to the Company website (www.bythewaylanguages.com)
  2. Prices may be modified without previous warning by the Company, and this modification will apply only to new lessons, never lessons already purchased.
  3. The payment of your first lesson should be carried out at least 24 hours in advance through our website.
  4. No lesson is confirmed, and therefore may be moved or cancelled without warning, until payment has been received.
  5. Unless agreed in writing with the Company, no cash or cheque payments are allowed.
  6. Once payment has been made, the Company cannot give any kind of refund, be it total or partial, for the service acquired (unless there are medical grounds and documents to support).
  7. The Client will not agree any alternative fees with the Tutor and agrees not to render any direct payments to the Tutor.
10. Rescheduling or cancelling
  1. Notice of cancellation or rescheduling of a scheduled lesson for any reason must be given in writing to the Tutor or the Company more than 24 hours prior to the lesson.
  2. Lessons rescheduled or cancelled with less than 24 hours’ notice will be charged in full and subtracted from their lesson bundle balance, (unless there are medical documents to support the need to change).
  3. If the Client is late for a lesson, the Tutor may wait up to 10 minutes. If the client doesn’t turn up, the lesson will be charged at the usual price.
  4. Should the Tutor not be available for a scheduled lesson, the lesson will be rescheduled in agreement between the client and tutor.
  5. If the Client wishes to terminate their lessons and has prepaid any lessons, they can either request the balance to be transferred to a Gift Voucher, or they can request a refund by bank transfer. Some administration fee may be discounted.
11. Tutors
  1. Should the Client be unhappy for any reason with the Tutor provided, the Company will do their utmost to rectify the situation, and if necessary offer another Tutor.
  2. If the replacement Tutor meets the Company’s criteria for suitability and is available at the same time or another time convenient for the Client, then the Company has fulfilled its obligations; if the Client then wishes to terminate the tuition, the provisions of clause 10 will apply.
12. Bank Holidays
  1. Private and online lessons shall not be offered on bank holidays, unless mutually agreed in writing between the Client and the Company and / or Tutor.
13. Material
  1. For current prices please refer to the Company website (www.bythewaylanguages.com)
  2. Prices may be modified without previous warning by the Company, and this modification will apply only to new lessons, never lessons already purchased.
  3. The payment of your first lesson should be carried out at least 24 hours in advance through our website.
  4. No lesson is confirmed, and therefore may be moved or cancelled without warning, until payment has been received.
  5. Unless agreed in writing with the Company, no cash or cheque payments are allowed.
  6. Once payment has been made, the Company cannot give any kind of refund, be it total or partial, for the service acquired (unless there are medical grounds and documents to support).
  7. The Client will not agree any alternative fees with the Tutor and agrees not to render any direct payments to the Tutor.

Group Lessons

14. Group lessons explained
  1. A minimum of 4 students is required for group courses to take place. Usually, the minimum class size is 4 students and the maximum is 8.
  2. We make every effort to run all of our courses as advertised, but we cannot guarantee courses that fail to meet the minimum student number will run.
  3. The Company reserves the right to cancel courses for which fewer than 4 students have enrolled. Clients who are enrolled in a cancelled course will be notified and could choose to be fully refunded or placed on the next available course.
15. Attendance
  1. Attendance is the complete responsibility of the Client. If a Client does not attend a lesson, the lesson cannot be made up at another time, unless it was notified 24 hours in advance.
16. Enrolment and cancellation policy
  1. Before enrolling, our Clients are recommended to review their personal commitments to be able to attend classes, as fees are non-refundable from 7 days prior to the group course starting. After this time it is non-refundable.
  2. We cannot accept cancellations by phone or post. You can request your cancellation in writing by sending an e-mail to contact@bythewaylanguages.com
  3. Due to the nature of the courses, we cannot prorate lessons or transfer unused lesson time to another course.
  4. It is the Client’s responsibility to ensure they sign up for the group level that is appropriate for their language level. If in doubt book a free language level assessment. If a Client pays for a course and subsequently realises they do not have the required language level to do the course, the Client will be offered a full refund until 7 days prior to the group course starting. After this time it is non-refundable.
17. Material
  1. Group lesson classes use textbooks. The textbook will be responsibility of the Client to purchase. The specific textbook will be confirmed after enrolment and will depend on the course being enrolled in.
18. Bank Holidays
  1. Group lessons will never be held on a bank holiday. If a group lesson falls on a bank holiday that lesson will be offered the following week at the same time and the week of the bank holiday will be skipped.
19. Booking & Payments
  1. Clients can reserve a place on a group course by making an online payment from our main website.
  2. The Client accepts that the course enrolment is made through the website.
20. Gift Vouchers
  1. Gift vouchers may not be exchanged for cash and are non-refundable.
  2. Gift vouchers can be exchanged for any By The Way Languages lesson type.
  3. Gift vouchers are void if the not used within 6 months of purchase.
  4. If the value of a lesson or course is less than the value of the gift voucher, any balance will remain as credit against your gift voucher and you can redeem it against subsequent lessons until the gift voucher expiry date.
  5. If you stop or pause lessons you purchased using a gift voucher before the gift voucher value has been exhausted, you will be issued with a new gift voucher with the remaining balance.
22. Liability
  1. Neither the Company nor any of its Tutors are liable for any loss, damage or injury arising out of or related to the provision of tutoring services by the Tutor. Although, we do everything in our power to help our clients language skills improve, we can offer no guarantee to that. The Company is not responsible for any examination or test grade, level or score received by a Client, or for any consequences resulting from that grade, level or score.
23. Applicable Law and Jurisdiction
  1. The Client acknowledges that these terms govern the legal rights and obligations between the Client and the Company. The Company reserves the right to alter these terms and conditions. No variation or alteration of these terms by the Client shall be valid unless expressly approved in writing by the Company.
24. Data Protection
  1. The Client, Tutor and Company agree that they will not disclose any confidential information concerning the Tutor, the Client or the Company to any person for the duration of this agreement and after termination of the agreement, save as required by law, court order or any governmental or regulatory authority.
  2. The Company and/or Tutors will not sell, rent or distribute any Client information to any third parties. For more information see our Privacy Policy (www.bythewaylanguages.com)